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FAQ's

Frequently Asked Questions

Why do I need managed services rather than Ad Hoc IT Support?

Managed IT service is Proactive support, systems are always up to date, actively scanned for security breaches and monitored 24/7. Managed support means we don’t wait for things to break before addressing a problem and often can fix it before users are even aware one exists.

What are your business hours?

Our helpdesk hours are Mon-Fri 8am -6pm but our monitoring services never sleep.

What are your response times to support request?

We generally answer calls within 2 rings and where possible action tickets straight away. Where support email tickets are sent in we will respond within a few minutes and contact you to start work at a convenient time.