IT Support Sydney

Calculate IT Support Prices in Sydney

How much will IT support cost your business? This guide will help you estimate your rates, and we can narrow down that number with a free quote.

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How do you calculate the cost of IT support for small business in Sydney?

If you’re a business owner or decision-maker, you’ll know that when it comes to IT support, one size doesn’t fit all. Every business has unique needs, and as a leading managed service provider in Sydney, Platform 24 understands the importance of providing tailored solutions for each client.

Whether it’s safeguarding your data, ensuring your systems run smoothly, or having someone to turn to when tech glitches arise, our support team can provide the solutions that will keep your business operations running for your peace of mind.

But here’s the million-dollar question: How much does this essential service cost? The cost of IT support for small businesses can seem too daunting to consider, especially when you’re trying to balance quality with affordability.

Let us shed light on IT support prices in Sydney, so you can navigate the complexities and make an informed decision that ensures you’re getting the ROI from your IT support.

Factors influencing IT support prices in Sydney

The cost of IT support can vary significantly from one business to another. Understanding the factors that influence these costs provides clarity when estimating your IT budget.

Business size: Larger businesses with an extensive IT infrastructure will usually incur higher costs due to the increased amount of tech support needed.

Number of employees: More employees generally means more devices, accounts, and licences. This directly impacts costs, particularly if you opt for per user/device pricing models.

IT complexity: Multiple servers, complex networks, or specialised software will likely incur higher support costs due to the expertise and time required to manage them. 

Regulatory compliance: Businesses operating in a highly regulated industry – like healthcare or finance – may require additional security measures to meet compliance requirements.

Cyber security: Advanced security solutions – such as managed detection and response, or backup and disaster recovery – usually incur higher IT support costs.

Business IT support service levels

IT support providers in Sydney will generally structure their services in tiers. The average cost of each tier is broad, as the provider will base the support contract prices on the complexity of support required.

Essential IT Support

$ 70 - 150 Per User/ Device
  • What it covers: This level typically includes fundamental support services like basic troubleshooting, helpdesk support, and routine system checks. It ensures that the essential IT components of your business are running smoothly.
  • Best suited for: Small businesses with simple IT needs. If you primarily require someone to keep things running and address the occasional hiccup, this might be the level for you.

Standard IT Support

$ 50 -200 Per User/ Device
  • What it covers: Standard services often incorporate a broader spectrum of support, like network monitoring, data backup and recovery, and other cyber security measures. It's a more comprehensive support package that doesn’t just address issues when they arise, but proactively prevents them.
  • Best suited for: Medium-sized businesses or those with more complex IT environments, such as multiple networks or hybrid cloud environments. If you rely heavily on your IT infrastructure, this level can be a great fit.

Premium IT Support

$ 300+ Per User/ Device
  • What it covers: High-end services are the pinnacle of IT support. They often include 24/7 monitoring, advanced cybersecurity measures, dedicated account managers, and instant response times. This level also caters to businesses that require regular IT strategy consultations, infrastructure upgrades, and more.
  • Best suited for: Large enterprises, multiple office locations, or businesses in industries where IT is mission-critical. If any amount of downtime can result in significant losses, or if you handle sensitive data requiring advanced security, premium IT support is essential.

Business IT support service pricing models

MSPs in Sydney will also base their costs on how their support is provided – whether it’s on-call or a fixed set of hours, or the greater flexibility of users per month.

Hourly rate

What it is: You're billed based on the actual hours the IT support team works on your issues. Best suited for: Businesses with sporadic IT needs. If you only require support occasionally, this model offers flexibility.

Flat fee

What it is: A set fee is charged, typically monthly, quarterly, or annually, covering all IT support needs. Best suited for: Businesses looking for predictability in their IT budgets. It's ideal for those who want to avoid unexpected costs and desire consistent support.

Per user/ month

What it is: Billing is based on the number of users or employees in the business. Each user might have multiple devices, but they all come under a single fee. Best suited for: Businesses where employees use multiple devices or where the emphasis is on supporting people rather than specific machines.

Per device/ month

What it is: Costs are calculated based on the number of devices supported, whether they're computers, servers, or other hardware. Best suited for: Businesses with a static device count, or an environment where multiple employees use the same devices.

Platform 24: providing expert, customised IT support packages with no hidden fees

Platform 24 brings years of industry experience and a commitment to crafting IT solutions that are the right fit for every unique business. Our flexibility ensures that we adapt to your needs, not the other way around. 

We’ll create a service level agreement (SLA) tailored to your business needs and budget, so you’re not hit with any unwelcome surprises.

Reach out to our friendly team today for a free quote, and discover the difference that tailored, cost-effective IT support will make for your business.