Platform 24 pride ourselves on providing small businesses during their growth stage the best customer service and IT Support Sydney has to offer. If your technical issues are starting to take time away from your business and causing headaches take advantage of our IT Services on a pay as you need basis. Our team of experts with experience across a range of products are ready to support you upon request and take those headaches away.
Services that we cover ad-hoc:
- Desktop Support
- Network Support
- Hardware/Software Procurement
- Anti-Virus/Security services
- Backup & Disaster Recovery
Online Support Requests
Whenever help is needed simply send an email to our online helpdesk and our entire support team will be notified of your issue allowing us to quickly react. For any issues where online submission is not possible our phone support number will be able to help. Along with providing an efficient response to your technical issue our online helpdesk system allows you to track the status of your ticket, ETA on a resolution and track any time spent to easily manage your IT costs.
The online system allows you to track your IT spend over a period of time which can assist in creating a budget as you grow. The reporting of time allocation can also be useful in determining when a system is due for an upgrade once it starts to become a liability instead of an asset.
Remote or On-Site Options
Platform 24 have remote tools available allowing us to quickly and safely access your machine to resolve issues when an on-site visit is not required. For all client’s located in Sydney where on-site is required you can simply request a visit online and a time for first available technician will confirmed.
For more information on our Ad-Hoc IT Support Sydney Service please contact us on 1300 60 24 80 or use the contact us form.